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Home/FAQ
FAQ2018-09-19T06:15:41+00:00

Frequently Asked Questions

What are your accepted payment methods?2018-08-09T05:30:28+00:00

CoMo accepts Visa, Mastercard, American Express and Discover.

How much are CoMo Hair Extensions?2018-08-09T05:31:31+00:00

Our extensions and bundles prices vary based on the length, style and product.

Do you offer wholesale pricing?2018-08-09T05:34:18+00:00

Yes. View our wholesale package here.

How long does it take to process my order?2018-08-09T06:16:35+00:00

Most orders take 1-3 business days to process. Every order is specially prepared and goes through our custom manufacturing and inspection process.

Once your order is shipped, your order status will be updated to shipped and you will receive a tracking number.

Certain customer orders or items take 5-7 business days to process.

Where do you ship from?2017-11-28T12:34:14+00:00

The majority of orders are shipped from Columbia, Missouri. Under certain circumstances, orders may be shipped from our alternate shipping facilities.

How much does shipping cost?2017-11-28T12:30:18+00:00

Shipping costs are displayed in your shopping cart. Be sure to add all items to your cart.

Am I required to pay taxes, customs, or duties on my order?2017-11-28T12:26:59+00:00

Customers outside of the USA are responsible for any applicable duties, taxes and other fees to your local Customs.

These fees are not included in the price you pay on our website. If necessary, we recommend you contact your country’s customs office or tax agent for specific information.

I placed my order already, can I change my shipping address?2018-08-09T05:55:33+00:00

It is your responsibility to enter the shipping address correctly during checkout. Due to the fact that we work to process your order as quickly as possible, there is a very limited amount of time to make changes to your order.

If you want to change your order, please contact us immediately after placing your order. We’ll do our very best to make the change, but we can’t guarantee that we’ll be able to do so. If your change request is not processed, you can return your order after it is delivered.

Read our exchange and return instructions here.

I have not received my package, but my tracking information says that my package was delivered. May I have a refund?2018-08-09T05:56:48+00:00

In the event a customer’s tracking information says delivery was made, we don’t offer refunds if the item is claimed to not have been received. In this situation, we suggest contacting your designated shipping company. If the package ends up getting returned back to us, we’ll contact you to either re-ship or process a refund.

I have a military address, can I order from you?2018-08-09T05:58:13+00:00

Yes, we ship to military addresses via USPS.

Read information about USPS military mail here.

How long do my CoMo Hair Extensions last?2018-08-09T06:03:34+00:00

It all depends on how well they are taken care of and how often they are worn.

CoMo Luxury Raw Hair can last up to 2 years or longer.

CoMo Gold and Black Label Hair can last up to a year or longer.

Some items, like our CoMo Luxury Raw Frontals, can last many years.

What is your return and exchange policy?2018-08-09T05:20:42+00:00

We’re proud to provide easy exchanges and returns within 60 days on all sets that have not been opened, worn, or tampered with.

To process an exchange or return, please read our Return Policy here.

How can I use heat styling products on my CoMo Hair Extensions?2018-08-09T06:06:01+00:00

Your CoMo Hair Extensions can be straightened, curled, blow dried and styled. In order to maximize the lifespan of your extensions, we suggest using a heat protectant spray prior to styling. We also recommend a low heat setting to avoid the risk of damaging your extensions. This will maximize the lifespan of your extensions.

Can I wash, cut, straighten, curl or dye my CoMo Hair Extensions?2018-08-09T06:07:19+00:00

Yes you can. In each instance, we recommend taking a professional approach, from the process to the products used to alter your hair extensions.

What lengths do you offer?2018-08-09T06:08:08+00:00

We offers lengths between 12 and 30 inches. Some styles will feature every length, and others may not be offered in every length.

If you’re looking to change the length of your extensions, your CoMo Hair Extensions can be cut or trimmed shorter. During this process, it is important to do this professionally if you’re cutting them, or by an experienced hair stylist. We suggest having them already sewn in during your haircut.

I have short hair, how do I choose?2018-08-09T06:09:00+00:00

We recommend that your hair be at least 6 to 7 inches in length for the best results. With shorter hair, it is ideal to go for a heavier set to ensure that there is enough hair on each weft to help create a seamless blend. And you can complete your look with a frontal and closure.

I’m not sure which extensions are best for me, how do I choose?2018-08-09T06:09:53+00:00

When choosing your ideal CoMo Hair Extensions or Bundles, it’s important to choose a set that best matches your hair type. For the most natural and comfortable look, we suggest choosing the set that will enhance your existing look.

If you’re looking for a complete transformation, selecting the set that helps achieve your desired look is suggested.

What exactly am I getting when purchasing extensions or bundles, and what is the difference between each?2018-08-09T06:11:24+00:00

All CoMo Hair Extensions and Bundles are made with the same high quality 100% Virgin Indian, Brazilian or Malaysian human hair. The only difference between each set is the texture, weight and length. Each strand will maintain it’s thickness.

How do I track my package?2017-11-28T11:25:27+00:00

You will be emailed a shipment confirmation email and a tracking number when your order status is updated to shipped.

How long does shipping take?2018-08-09T06:14:40+00:00

Delivery times will vary depending on your location:

USA: 5-7 business days
US Territories: 5-15 business days
Canada: 7-12 business days
Australia: 10-15 business days
Other International: 10-20 business days

For more shipping and delivery information, click here.